Shipping policy

Shipping and Local Pickup Policy

Last updated: October 9, 2026

This Shipping and Local Pickup Policy explains how orders placed through TCGFIX.com are processed, shipped, and made available for pickup.

Order Processing

Most merchandise orders are processed and prepared for shipment within 24–72 hours after the order is received.

Processing times are estimates and do not include carrier transit time. Orders placed during weekends, holidays, major product releases, conventions, or periods of unusually high order volume may require additional processing time.

Customers will receive a shipping confirmation with tracking information when available.

Event registrations and other digital or service-based purchases are not shipped.

Shipping Time

Delivery estimates displayed during checkout begin after an order has been processed and transferred to the shipping carrier.

Carrier delivery estimates are not guaranteed by TCGFIX. Weather, holidays, service interruptions, incorrect addresses, and other circumstances outside our control may delay delivery.

Shipping Charges

Shipping charges are calculated during checkout based on the products ordered, package size, delivery destination, and selected shipping service.

Shipping charges are nonrefundable after an order has been shipped, except where required by law or when TCGFIX is responsible for an incorrect shipment.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

Please contact TCGFIX immediately if you notice an address error. We cannot guarantee that an address can be changed after an order has been submitted.

If an order is returned because of an incorrect or incomplete address, refusal of delivery, or failure to retrieve the package, the customer may be responsible for any additional shipping charges required to resend it.

TCGFIX is not responsible for delays caused by incorrect or incomplete address information supplied by the customer.

Tracking and Delivery

When tracking is available, it will be sent to the email address associated with the order.

Customers are responsible for monitoring their tracking information and providing a reasonably secure location for delivery.

If tracking shows that a package was delivered but you cannot locate it, please:

  1. Check the delivery area, mailbox, front desk, parcel locker, and surrounding property.

  2. Ask household members, neighbors, or building management whether they accepted it.

  3. Contact the shipping carrier.

  4. Contact TCGFIX if additional assistance is needed.

Lost or Delayed Packages

If tracking has not updated for an extended period or a package appears to be lost, contact TCGFIX so we can review the shipment and, where appropriate, open an inquiry with the carrier.

Carrier investigations may take additional time. Any replacement, refund, or other resolution will depend on the circumstances, available carrier coverage, and applicable law.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, contact TCGFIX within 7 calendar days of delivery.

Please provide:

  • Your order number

  • A description of the problem

  • Clear photographs of the product

  • Photographs of the shipping packaging and label

  • Photographs showing any visible damage

Keep the product and all packaging while the claim is being reviewed. Do not open a sealed product if the damage can be documented without opening it.

Damaged and incorrect orders are handled according to the TCGFIX Refund Policy and applicable law.

Local Pickup at Subpar Mini Golf

Eligible orders may be placed for local pickup at Subpar Mini Golf in Alameda when the local-pickup option is available during checkout.

Local-pickup orders are not shipped. The customer or an authorized person must travel to the designated pickup location and collect the order.

Please wait until you receive confirmation that your order is ready before visiting the pickup location. Placing an order does not mean it is immediately available for pickup.

Your pickup confirmation will provide the location and any applicable pickup instructions. Pickup availability may depend on TCGFIX event schedules, operating hours, and access to the venue.

When collecting an order, please be prepared to provide:

  • The order number or confirmation email

  • The name listed on the order

  • Photo identification if requested

If another person will collect the order, contact TCGFIX in advance with that person’s name. TCGFIX may require verification before releasing the order.

Selecting local pickup does not mean that Subpar Mini Golf sold the merchandise or is responsible for the order. TCGFIX remains the seller and the appropriate contact for questions, changes, or order problems.

Uncollected Pickup Orders

If you cannot collect your order promptly, contact TCGFIX to make arrangements.

Local-pickup orders remain subject to the TCGFIX All Sales Final and Event Cancellation Policy. Failure to collect an order does not automatically qualify the order for cancellation, a refund, or store credit.

Event Registrations

Event registrations do not require shipping or physical pickup unless the event listing specifically states otherwise.

For an event registration, the order confirmation serves as proof of registration. Customers should arrive at the event location at the time shown on the event listing and provide their name or order confirmation when requested.

Event registrations are subject to the TCGFIX Event Cancellation Policy.

Contact

For shipping or pickup questions, contact:

TCGFIX
Website: https://tcgfix.com
Email: lancewong32@gmail.com